The answer is already in your customer data.
The Answer Layer sits above the tools you already use—support, CRM, CCaaS, surveys, and reviews. Connect once, and it turns scattered conversations into governed intelligence your team can ask for, wake up to, or monitor around the clock.
The Answer Layer
Connectors → Sync Engine → Intelligence surfaces
Your stack
Sync Engine
Normalize · Govern · Unify
Ask
Daily Brief
Company Pulse
AI Agents
Trusted by:
Vodafone
Deutsche Telekom
Pearson
VodafoneDeutsche TelekomPearsonThe problem
Customers don't speak in metrics. They use words to tell you what's wrong.
No one should have to categorize thousands of conversations so the truth can show up in a chart.
- Every question sends you back to exports, pivot tables, and analyst queues
- Dashboards show what happened—not what it means for this week's decision
- CX leaders become the human API between systems and the boardroom
The old way
Many steps. Many handoffs. Slow decisions.
- Traditional Analytics
- Analysts
- Power BI
- Executives
- Decision
Time to insight
Weeks
Multiple teams. Multiple handoffs.
Remove
the layers
The Answer Layer way
One layer. Instant clarity. Faster decisions.
Customer data
The Answer Layer
+ AI Agents
Time to insight
Minutes
Ask. Understand. Act.
What it is
One intelligence layer above your customer stack.
Built for the words your customers use—not just the numbers your systems store. The Answer Layer sits on top of your operational data, unifies what customers are telling you across every channel, and returns sourced answers—when you ask, when you wake up, or while you sleep.
Connect your stack once; every experience draws from the same canonical customer picture
Every answer traces back to the sources you connect—ready to validate before you share it upstream
Built for CX leaders who need credible intelligence without standing up a data team
How it works
Connect once. Intelligence everywhere.
Three steps—from the tools you run today to governed answers your team can act on.
Step 01
Connect your sources
Plug in CRM, support, CCaaS, and conversation tools through pre-built connectors. Our team handles mapping and governance.
Step 02
Unify into one layer
Sync Engine harmonizes tickets, chats, calls, and CRM data into a single answer layer every surface can trust.
Step 03
Get intelligence your way
Ask a question on demand, open your morning brief, watch the company pulse, or hire AI Agents to monitor— all from the same foundation.
See it in action
Same layer. Different moments in your week.
The Answer Layer is one product with many surfaces. Explore how governed intelligence shows up—from your morning brief to the live company pulse to the agents watching overnight.
Pick a moment to explore
The Daily Brief
Your personal unique-to-you AI Chief of Staff will deliver your morning pulse on company health, domain trends, and what needs attention today.
- Overnight churn signals ranked by revenue impact
- Emerging themes from support, sales, and product feedback
- Three decisions worth your attention before standup
Daily Brief
Tuesday · 8:04 AM · Customer Signals
Summary
Customer sentiment improved overall, while enterprise accounts show early churn signals tied to onboarding delays and unresolved support escalations.
Critical Churn Risks
Enterprise accounts mentioning onboarding friction increased 18%. Three high-value accounts show repeated escalation language.
Operational + Technical Oddities
Timeout complaints spiked after the latest release, concentrated among admin users during setup.
Recommended Next Action
Brief Customer Success and Product before the leadership meeting. Prioritize time-to-value messaging and onboarding fixes.
How it reaches you
Ask when you need an answer. Monitor when you don't.
Most teams use both modes from the same layer: plain-language questions when a leader asks, and quiet monitoring so nothing important waits until standup.
Ask mode
Skip the late-night pivot table. Ask the layer a business question in plain language and get a governed answer in seconds—drawn from every connected source together.
Monitor mode
Our AI Agents don't wait for you to ask. They monitor your data 24/7 and bring their Findings to you.
Live alert
Churn risk rising in EMEA onboarding since yesterday.
Built into the layer
One foundation. Every way your team works.
These are not separate products—they are how the same answer layer meets your team where they already work.
The Daily Brief
A personalized morning read on what changed overnight—ranked signals, emerging themes, and decisions worth attention before standup.
Explore The Daily SignalThe Company Pulse
An always-on executive view of customer health—churn risk, revenue motion, and operational friction updated as your data changes.
Explore The Company PulseAI Agents
A scalable team that monitors the layer for you. Our AI Agents don't wait for you to ask—they bring Findings to you. Turn agents on when you need coverage, off when you don't.
Hire your AI teamFull platform
Perspective lenses, conversation audit, virtual coach, and 150+ languages—every capability runs on the same governed layer.
See all featuresGetting started
Messy data in. Governed intelligence out.
The Answer Layer starts with the CRM, support, and conversation tools you already run. We connect and normalize them—you start seeing answers in days, not months.
Don't see your stack? Tell us what you use—we'll tell you how fast you can be live.
We handle the integration
You point us at your sources. Our team connects, maps, and governs the data flowing into your answer layer.
Live in days, not months
Most teams connect their first sources and validate their first answer within the first pilot week.
Onboarding included
Every plan includes tailored onboarding so your team is confident using the layer from day one.
Proven impact
Teams move faster when the signal finds them.
- 85%
- less time spent on manual reporting
- 3×
- faster from question to decision
- 12 hrs
- 12 hrs saved per leader, every week
- 98%
- of critical signals surfaced before standup
“The Daily Brief replaced our Monday scramble. We walk into leadership already knowing what changed across our customers—and exactly what to do about it.”
Pricing that scales from mid-market to enterprise.
No per-seat fees and no rigid tiers—just a plan sized to your conversation volume, with a 30-day trial built on your own data.
Plans that scale to your volume
Annual plans start at $24K and grow with the conversations and integrations you connect. Tell us about your team and we'll size the right fit.
Most teams recoup it within a quarter—reclaiming 12+ hours per leader each week and catching revenue and churn signals before they slip.
we'll size the right fit over one call, not a six-week procurement dance.
Every plan includes:
- SSO
- User segmentation
- GDPR compliance
- Real-time alerts
- Tailored onboarding
- Full AI Agent roster
Usage scales with conversation volume and connectors. You're never charged by seat.
Built for skeptical teams
Governed intelligence. Human judgement.
The Answer Layer is designed for leaders who need AI speed without black-box risk. You stay in control of what runs, what gets shared, and what your data is used for.
Agents you control
Turn AI Agents on when you need coverage and off when you don't. No rogue automation, no surprise customer outreach.
Sourced answers you can defend
Every insight traces back to your connected data and policies—so you can validate before it reaches the boardroom.
Your data stays yours
What your team learns from stays in your environment. We do not use your customer data to train language models.
FAQ
Still deciding? Start here.
See the Answer Layer in action.
In a 30-minute walkthrough, we'll connect a sample of your stack, show you Ask mode and a Daily Brief, and help you pick the first agents to hire.
30-minute walkthrough · No commitment