Connectors
Your stack already has the answers. We connect to it.
Point us at the CRM, support platform, and conversation tools your team runs every day. Our Sync Engine pulls it together—securely, on your terms—so your AI Agents can start working before your next team sync.
How it works in your stack
Live with your data before your next team sync.
Connect the tools you already use and your AI Agents start working—no six-month integration project. No weekends lost to data mapping.
Don't see your stack? Tell us what you use—we'll tell you how fast you can be live.
We do the heavy lifting
Our team handles the integration and data mapping. You point us at the sources; we connect, normalize, and govern the rest.
Live in days, not months
Most teams connect their first sources and start seeing insights within days—not a multi-quarter rollout.
Onboarding included
Tailored onboarding is built into every plan, so your team is confident and self-sufficient from day one.
Supported platforms
The systems your team already lives in.
Pre-built connectors for the CRM, support, and contact-center tools most CX teams run. Each one feeds the same governed answer layer—Ask mode, Daily Briefs, and AI Agents included.
Bring Service Cloud cases, account context, and revenue signals into one answer layer—so support and sales stories stay aligned.
Typical data
Cases, accounts, contacts, opportunities, activity history
Turn ticket volume, CSAT trends, and escalation patterns into leadership-ready summaries—without another export.
Typical data
Tickets, chats, macros, satisfaction scores, agent notes
Connect contact-center conversations and routing data so you can spot friction across voice, digital, and blended journeys.
Typical data
Call transcripts, interaction metadata, queues, surveys
Capture product-led support threads and in-app conversations—the signals product and CX leaders both need to see.
Typical data
Conversations, user profiles, tags, product events
Unify CRM service records with the rest of your customer picture so account health isn't locked in a silo.
Typical data
Cases, accounts, contacts, activities, custom entities
Pull Freshdesk and Freshservice conversations into governed intelligence—ideal for teams that want speed without enterprise drag.
Typical data
Tickets, chats, knowledge articles, SLA metadata
Gorgias
E-commerce support teams get faster paths from order issues to revenue impact—returns, shipping friction, and repeat contacts included.
Typical data
Tickets, Shopify order context, macros, satisfaction data
Running something else? Send us a quick note and we'll tell you how fast you can be live.
Once you're connected
One layer. Every signal your customers are already sending.
Connectors aren't plumbing for engineers—they're how The Answer Layer turns scattered conversations into the briefs, alerts, and on-demand answers your leaders actually use.
01
Ask across every source at once
Stop opening five tabs to answer one question. Ask in plain language and get a governed answer sourced from tickets, chats, CRM notes, and call transcripts together.
02
Morning briefs built on live data
Your Daily Brief reflects what changed overnight—churn risk, emerging themes, decisions worth your attention—because connectors keep your customer picture current.
03
AI Agents that never clock out
Hire agents for churn, product feedback, compliance, and more. They monitor the systems you connect and surface what matters before it becomes a fire drill.
What we connect
If your customers said it, we can probably use it.
Sync Engine harmonizes messy, multi-format data into one governed layer—so you spend less time cleaning and more time deciding.
- Support tickets & case history
- Live chat & messaging threads
- Email & async conversations
- Call transcripts & CCaaS metadata
- CRM accounts, contacts & opportunities
- Surveys, CSAT & NPS responses
- Product feedback & feature requests
- Agent notes & internal escalations
Safe to connect
Your data stays yours. Your controls stay in place.
Procurement and InfoSec teams ask hard questions before anything plugs in. We built connectors to pass those conversations—not dodge them.
You choose what connects
Connect only the sources you want, pause syncs anytime, and keep sensitive systems out of scope until you're ready.
We do the integration work
Our team handles mapping, normalization, and governance. You point us at the systems; we get your first sources live in days, not quarters.
Governed, auditable answers
Every insight traces back to your connected data and policies—so teams can validate before they walk into the boardroom.
Enterprise-grade security
ISO 27001 certified, GDPR compliant, AES-256 encryption in transit and at rest. Your data never trains our models.
Proven impact
Teams move faster when the signal finds them.
- 85%
- less time spent on manual reporting
- 3×
- faster from question to decision
- 12 hrs
- 12 hrs saved per leader, every week
- 98%
- of critical signals surfaced before standup
“The Daily Brief replaced our Monday scramble. We walk into leadership already knowing what changed across our customers—and exactly what to do about it.”
Pricing that scales from mid-market to enterprise.
No per-seat fees and no rigid tiers—just a plan sized to your conversation volume, with a 30-day trial built on your own data.
Plans that scale to your volume
Annual plans start at $24K and grow with the conversations and integrations you connect. Tell us about your team and we'll size the right fit.
Most teams recoup it within a quarter—reclaiming 12+ hours per leader each week and catching revenue and churn signals before they slip.
we'll size the right fit over one call, not a six-week procurement dance.
Every plan includes:
- SSO
- User segmentation
- GDPR compliance
- Real-time alerts
- Tailored onboarding
- Full AI Agent roster
Usage scales with conversation volume and connectors. You're never charged by seat.
FAQ
Questions teams ask before they connect.
Tell us what you run. We'll tell you how fast you can be live.
Book a 30-minute walkthrough and we'll map your stack, scope a pilot, and show The Answer Layer on data that looks like yours—not a canned demo.
30-minute walkthrough · No commitment