Platform features
Answers when you ask. Signal when you don't.
The Answer Layer isn't another dashboard or chatbot—it's how your team gets governed intelligence from the customer data you already own. Ask a question in seconds, wake up to a Daily Brief, watch The Company Pulse in real time, or hire AI Agents to monitor while you sleep.
Two ways to work
On-demand answers and always-on monitoring—together.
Most teams need both: fast answers when a leader asks, and quiet monitoring so nothing important slips through before standup. You don't have to pick one.
Ask mode
Skip the late-night pivot tables. Ask a plain-language question and get a governed answer in seconds—sourced from tickets, chats, CRM notes, and call transcripts together.
Monitor mode
Our AI Agents don't wait for you to ask. They monitor your data 24/7 and bring their Findings to you.
Live alert
Churn risk rising in EMEA onboarding since yesterday.
The Company Pulse
A living view of company health.
The Company Pulse gives leadership one always-on read on customer health—churn risk, revenue signals, sentiment shifts, and operational friction—updated continuously from the data you already connect.
- Company health score and ranked signals in one executive view
- Movement across segments before it hits a renewal deck or board slide
- Pairs with your Daily Brief and Ask mode on the same governed layer
Company Pulse
Live · Updated 4m ago · All connected sources
Company health
78
Stable with rising risk in EMEA enterprise
Active signals
14
+3 since yesterday
Accounts at risk
6
2 new this week
Expansion intent
9
Q3 conversations
Signals moving now
Churn Risk
Enterprise onboarding friction rising in EMEA support threads
Revenue
Expansion language detected across 4 strategic accounts
Product
Portal access delays now the top theme in week-one tickets
The platform
Built for the way leaders actually work.
Every feature shares one governed answer layer—one security posture, one canonical view of your customers, and clarity designed for humans, not data engineers.
Ask mode
Stop opening five tabs to answer one question. Ask in plain language and get a sourced, governed response from every system you've connected.
- Plain-language questions—no SQL or report queues
- Answers traceable to your connected sources
- Built for ad hoc leadership and ops questions
The Daily Brief
Your personal AI chief of staff delivers a morning pulse on company health, emerging themes, and what needs attention—read with your coffee or listen on your commute.
- Overnight signals ranked by impact
- Three decisions worth your attention before standup
- Unique to your role, domain, and connected data
The Company Pulse
See how the company is feeling in real time—a single executive view of customer health, ranked signals, and what needs a decision before standup or the board meeting.
- Live read on churn, revenue, and operational friction
- Signals ranked by business impact, not ticket volume
- One shared pulse for CX, product, and revenue leaders
AI Agents
Our AI Agents don't wait for you to ask. They monitor your data 24/7 and bring their Findings to you. Turn them on when you need coverage, off when you don't.
- Pre-built roles for common CX and ops workflows
- Custom agents for your unique business
- 24/7 monitoring with human-readable summaries
Perspective lenses
Ask the same question through the eyes of a CEO, marketer, product leader, or CX strategist—and get the story that actually drives action in that room.
- Role-specific framing without re-asking
- Executive-ready narratives, not raw data dumps
- Aligned stories across functional partners
Conversation audit
AI-powered insights and subtext analysis across every omnichannel interaction—alerts, anomalies, and trends surfaced automatically, not after a quarterly review.
- Cross-channel theme detection
- Anomaly alerts when patterns shift
- Subtext and sentiment beyond surface keywords
Virtual coach
Agent feedback loops and coaching powered by real conversation data—not generic scripts, random ticket samples, or slide decks from last quarter.
- Coaching tied to actual customer interactions
- Trend-based guidance, not one-off critiques
- Supports QA and enablement teams at scale
One answer layer
Every feature draws from the same governed customer picture.
Connect your stack once. Ask mode, Daily Briefs, The Company Pulse, AI Agents, and lenses all work from the same normalized, policy-aware layer—so you're never reconciling conflicting versions of the truth.
Connect your sources
Plug in CRM, support, CCaaS, and conversation tools through pre-built connectors. Our team handles mapping and governance.
Normalize once, use everywhere
Sync Engine harmonizes tickets, chats, calls, and CRM data into one layer your features can trust—without you building a data team.
Choose how you work
Ask on demand, subscribe to briefs, watch the pulse, hire agents, or combine all four. Every surface stays in sync as your data updates.
Need to see how connectors fit in? Explore our supported platforms.
Who it's for
Built for leaders who are tired of being the human API.
If you're the person stitching together exports before every exec meeting, The Answer Layer was designed for your week—not a data engineer's roadmap.
CX & support leaders
Walk into standup knowing what changed overnight—churn signals, escalation themes, and coaching gaps—without another manual report.
Revenue & success teams
Spot expansion intent and renewal risk in conversation data before it shows up in a spreadsheet or surprises you on a QBR call.
Product & insights teams
Turn scattered feedback into prioritized themes engineering can act on—sourced from every channel, not just the loudest one.
Operations & enablement
Coach with real interaction patterns, audit quality at scale, and give agents guidance grounded in what customers actually said.
How it works in your stack
Live with your data before your next team sync.
Connect the tools you already use and your AI Agents start working—no six-month integration project. No weekends lost to data mapping.
Don't see your stack? Tell us what you use—we'll tell you how fast you can be live.
We do the heavy lifting
Our team handles the integration and data mapping. You point us at the sources; we connect, normalize, and govern the rest.
Live in days, not months
Most teams connect their first sources and start seeing insights within days—not a multi-quarter rollout.
Onboarding included
Tailored onboarding is built into every plan, so your team is confident and self-sufficient from day one.
Proven impact
Teams move faster when the signal finds them.
- 85%
- less time spent on manual reporting
- 3×
- faster from question to decision
- 12 hrs
- 12 hrs saved per leader, every week
- 98%
- of critical signals surfaced before standup
“The Daily Brief replaced our Monday scramble. We walk into leadership already knowing what changed across our customers—and exactly what to do about it.”
Pricing that scales from mid-market to enterprise.
No per-seat fees and no rigid tiers—just a plan sized to your conversation volume, with a 30-day trial built on your own data.
Plans that scale to your volume
Annual plans start at $24K and grow with the conversations and integrations you connect. Tell us about your team and we'll size the right fit.
Most teams recoup it within a quarter—reclaiming 12+ hours per leader each week and catching revenue and churn signals before they slip.
we'll size the right fit over one call, not a six-week procurement dance.
Every plan includes:
- SSO
- User segmentation
- GDPR compliance
- Real-time alerts
- Tailored onboarding
- Full AI Agent roster
Usage scales with conversation volume and connectors. You're never charged by seat.
You're in control
AI does the grunt work. You handle the judgement.
The Answer Layer is built for skeptical teams who've been burned by black-box AI before. Every feature keeps humans in the loop.
Agents you can turn on and off
Hire AI Agents when you need coverage. Pause or remove them when you don't. No rogue agents, no surprise customer outreach.
Governed answers, not mystery boxes
Every insight traces back to your connected data and policies—so you can validate before presenting upstream.
Your data never trains our models
What your team learns from stays in your environment. We do not use your customer data to train language models.
FAQ
Questions teams ask before they adopt.
See the features on data that looks like yours.
Book a 30-minute walkthrough. We'll connect a sample of your stack, show Ask mode, The Company Pulse, and a Daily Brief—and scope which AI Agents fit your team first.
30-minute walkthrough · No commitment